Patient Information

Accessing your medical records
Change of Address [new page]
Complaints and comments
Patient rights and responsibilities

Accessing your medical records

If you wish to access your medical records, a written request should be made to the practice manager, stating exactly what information you require. A charge of between £10 and £50 will be made.

Complaints and comments

We operate a complaints procedure, which complies with national criteria. If you wish to make a complaint, please write to or speak to the practice manager. You will receive an acknowledgement of your complaint within two working days, and a formal response within ten working days. It would be helpful if you could inform us of any complaint as soon as possible after the event.

If you wish to talk to someone outwith the practice, please contact:

The Complaints Team, NHS Highland, PO Box 5713, Inverness, IV1 9AQ.

Telephone (01463) 705997

Patient rights and responsibilities

Behaviour We aim to treat our patients courteously at all times. We expect patients to treat our staff in a similar way. If a patient is abusive, they will be given a warning. If the behaviour persists, the patient may be removed from the practice list.

Cancellation of appointments We try to minimise the number of missed appointments. Please phone to cancel your appointment if it is not needed, so that it can be allocated to another patient. Patients who persistently miss appointments may be removed from the practice list.